Q&A compilation from the live training on BloomNation's newest platform features
Live Training
Can I access the new PoS & Dashboard training recording and share it with my staff?
Yes. The recording is now available here.
Will there be more live trainings in the future?
You will be the first to know! Be on the lookout for emails and announcements on your New Dashboard homepage.
Subscriptions
When does the customer get charged? How many days before the delivery?
Initial payment is processed the day the subscription is created, with future payments scheduled 5 days before each delivery or pickup.
How are subscription orders initiated and processed?
Subscription orders are generated 5 days prior to each scheduled delivery or pickup. You'll receive notifications just like any other incoming order, whether it's through email, text, or hyperticket, depending on your chosen settings.
Can the customer skip a regularly scheduled delivery within the change window?
Yes, they can. The customer should call the flower shop to communicate any changes to the delivery date or order before the next payment is scheduled 5 days prior to fulfillment date.
Does a subscription order show up on Today’s Orders for when we need to fulfill the order?
Yes it does. Every subscription order comes up like a new, regular order 5 days before fulfillment date and will appear on Today’s Orders page on the day of fulfillment.
Catalog Management
Can we view an enlarged photo of the products in the catalog?
Yes, you can! Go to List View > Click on the photo thumbnail and it will display the enlarged photo of that specific product. You can also do this on the product detail page.
Can we upload 1 photo per tier? For example, 1 photo for Standard, another photo for Premium and another photo for Deluxe?
Yes, you can. When adding or editing a product in the catalog, you have the option to upload a photo per each tier.
Delivery Zones & Fulfillment Settings
Can we disable/blackout a zone?
When you create a delivery zone, you have the option to set exclusion areas if desired. Check out our help center article on Delivery Zones > Exclusion Areas.
How do we add an extra price for timed delivery?
When configuring your Delivery Zones, under the Additional Settings section, you can enable Timed Delivery, allowing you to set the number of advance days and choose the rate type. For more details, please refer to our help center article on Delivery Zones > Timed Delivery.
When you disable a delivery zone, does it happen immediately or overnight?
It will depend on your network speed, but the change will be immediate.
Is there a way to set a flat fee for delivery no matter the distance?
Yes. When creating a delivery zone, you can select the Static Pricing Method. Please see our help center article on Delivery Zones for more information
With multi-stores, are we able to designate zones per store?
Yes, be sure to select the specific store in the top right corner of your dashboard before configuring your delivery zones and preferences.
I want to enable pickup from Monday through Friday, but offer delivery from Monday through Saturday. Since our shop is closed on Saturdays but our driver still makes deliveries, is it possible to configure this in the settings?
Yes! Just log into your Dashboard > Fulfillment Setup > and you’ll see 2 separate pages for Pickup Settings and Delivery Settings where you can configure your preferences per day. See our help center articles on Pickup Settings and Delivery Settings for more guidance.
Delivery Management
I don’t see Delivery Router on my PoS. What should I do?
If you are currently using OnFleet, you can choose to switch to our very own Delivery Management for free. If you are not using OnFleet and do not have access to Delivery Management, your package might not include this feature.
Please contact us at support@bloomnation.com regarding this and we can help you get set up!
Does the driver need an app on their phone?
No app needed! They will receive a text message with a link to the driver website (that is fully mobile optimized!) where they can put notes and pictures as needed.
Does the delivery management feature optimize routes for the most efficient drive time?
Yes. We have an Optimize Route button powered by Google.
Can we use OnFleet and BloomNation Delivery Management at the same time?
Unfortunately, no. If you are currently using OnFleet, you can choose to switch to our very own Delivery Management for free. Please contact us at support@bloomnation.com regarding this and we can help you get set up!
BloomNation PoS
Can I sample the BloomNation PoS?
As a BloomNation partner, you have full access to our PoS, which was just upgraded! Just log into your BloomNation account > click on PoS on the navigation sidebar (first item). You can explore all of our PoS features right away! Here’s an article on PoS features for smooth start.
Can I look up customers in the PoS and check their order history?
Yes. Once you are on your PoS > Customers, there is a search bar where you can start typing your customer’s information to look them up. Here’s a help center article you can rely on!
Is it possible to add a generic "gift item" that doesn't appear on the website? This would be useful for various random items a florist might sell.
Yes, you create that product and set it as “in-store only” and it will not show up on your website, but you will be able to sell it through your BloomNation PoS in-store.
Dashboard
Does BloomNation have an app?
Yes, our Dashboard has an optional web app you can install. Please see our help center article on our Progressive Web App for more assistance.
BloomNation Marketplace
How do we get our shop on the marketplace?
Please send an email to support@bloomnation.com and we would be happy to send you some more info about getting Marketplace Placement, as there are several qualifications!