Subscriptions

BloomNation PoS Feature Walkthrough: SubscriptionsBloomNation

Subscription products in the BloomNation POS let your customers buy flowers on a recurring schedule, like weekly or monthly deliveries. Each order in the subscription is created for you automatically, so you get steady repeat business without re-entering orders.

Why Use Subscriptions?

• Efficiency: Saves time by eliminating the need to manually copy and create recurring orders.
• Customer Retention: Increases customer lifetime value through regular, scheduled purchases.

---

Navigation and Overview

Subscriptions Section

The Subscriptions section in your POS navigation has two sub-tabs: All Subscriptions and Products.

All Subscriptions Tab

• View all active subscriptions.
• Access detailed information for each subscription, such as Status, Customer, Recipient, Next Order date, etc.
• Perform actions such as clicking into the Subscription Details and Creating a new Subscription.

Products Tab

• Displays your subscription products in a table format.
• View product details and pricing.
• Edit existing products or add new ones.

---

How To's

To receive a detailed overview on performing certain Subscription functions, please refer to the following articles:

1. Creating a Subscription Product
2. Setting up Subscriptions to display on your Premium Site
3. Creating Subscription for a Customer
4. Managing Your Subscriptions

---

Additional Information

• Initial Payment: Processed the day the subscription is created, with future payments scheduled 5 days before each delivery or pickup.

• Single Product Per Subscription: Only one product can be added per subscription.

• Subscription Orders: Automatically appear in the orders queue when placed, and are indicated as part of a subscription.

• Failed Payment Methods: If a customer’s payment method fails when attempting to process a subscription order, you will be alerted in a variety of ways.

  • First and foremost, in the subscriptions table in the All Subscriptions sub-tab, there will be an ‘Action Needed’ status in red
    • Hovering over it will inform you of the type of action needed, in this case, updating the payment method
  • On all pages, there will be a yellow action bar letting you know that you have a subscription with an expired payment method. Clicking ‘Go To Subscriptions’ in this action bar will take you to the Subscriptions page
  • Once in the Subscription Details page for this subscription, you will be prompted to update this customer’s payment method.

• Access Subscriptions via Customer Profile:

  • A Subscriptions tab shows all active subscriptions for a customer.

• Order Details for Subscription Orders:

  • Subscription-related information is displayed in its own section, with a link to manage the subscription.

Need help?

If you have questions, our Partner Support team is here to help.

Phone: (210) 405-5050
Email: support@bloomnation.com