Lili Assistant: Reply to Customer Reviews

Overview

Lili can help you respond to customer reviews quickly and professionally.

When replying to reviews in your BloomNation dashboard, Lili can generate suggested responses based on the content of the review. This can help you acknowledge positive feedback, address concerns, and maintain consistent communication with your customers.

You remain in control of the final response. You can regenerate suggestions, apply them, and edit the text before posting your reply.

Video walkthrough

Watch this quick walkthrough to see how Lili can help you generate review replies.

Lili AssistantBloomNation

How to use Lili for review replies

Go to your Dashboard.
Select Reputation.
Click Reviews.
Open the review you want to reply to.
Click Suggest Reply.

Lili will generate a suggested response based on the review.

Review and apply a suggestion

When the suggestion appears, you will see several options:

Try Again – Generate a different response
Use Suggestion – Apply the response to your reply field
Thumbs Up / Thumbs Down – Provide feedback on the suggestion

If you click Use Suggestion, the response will be added to the reply field where you can edit it before posting.

Adjust settings for a specific reply

Inside the suggestion window, you can also click Adjust Settings.

This allows you to customize the suggestion for that specific reply by:

Adjusting the tone
Adding special instructions

These settings only apply to the suggestion you are generating.

Post your reply

Once the suggestion has been applied, you can edit the text directly in the reply field.

When you're satisfied with the response, click Post Reply to publish it.

Tips for responding to reviews

Thank customers for positive feedback
Acknowledge concerns if an issue is mentioned
Edit Lili's suggestions to personalize your response
Use Try Again if you'd like a different tone or wording

Need help?

If you have questions about using Lili for review replies, our Partner Support team is here to help.

Phone: (210) 405-5050
Email: support@bloomnation.com